Privacy Policy

KCC Projects Pty Ltd ("KCC Projects", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and disclose your information when you visit our website or contact us, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

KCC Projects Pty Ltd is a building and construction business based in Sydney, Australia. If you have any questions about this policy or how we handle your information, you can reach us at ibrahim@kccprojects.com.au.

2. Information we collect

We only collect personal information that you choose to provide to us, and information reasonably necessary for our business. This includes:

• Contact enquiries: When you complete our contact form, we collect your first and last name, email address, phone number (if provided), project type, and any details you include in your message.
• Communications: If you email or call us, we keep a record of that correspondence so we can respond and assist you.
• Technical information: Like most websites, our site and its hosting platform may automatically record limited technical data such as your browser type, device, and general location, primarily to keep the site secure and working properly.

3. How we use your information

We use the personal information you provide to:

• Respond to your enquiry and provide quotes or information you request;
• Discuss, plan and carry out building and construction work;
• Communicate with you about your project; and
• Maintain our business records and meet our legal obligations.

We do not use your information for marketing without your consent, and we do not sell your personal information to anyone.

4. Disclosure of your information

We do not disclose your personal information except where necessary to run our business or where required by law. This may include trusted service providers who help us operate, such as our website host and form provider (Squarespace), our video hosting provider (Cloudinary), and our email provider. These providers only access your information to perform services for us.

5. Overseas disclosure

Some of our service providers (including our website and video hosting platforms) may store data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

6. Cookies and website analytics

Our website may use cookies — small files stored on your device — to help the site function and to understand how visitors use it. You can disable cookies in your browser settings, although some parts of the site may not work as intended if you do.

7. Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Retention of your information

We keep your personal information only for as long as we need it for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.

9. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate or out of date. To make a request, please contact us at ibrahim@kccprojects.com.au. We will respond within a reasonable period.

10. Complaints

If you believe we have breached your privacy or mishandled your information, please contact us first at ibrahim@kccprojects.com.au so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown at the top.

12. Contact us

For any privacy-related questions or requests, contact:

KCC Projects Pty Ltd
Sydney, Australia
Email: ibrahim@kccprojects.com.au